Tail's Town Back to shop

Delivery, without the mystery

Shipping Policy

Here is what to expect from checkout to doorstep when you order Tail's Town care products.

Last updated: August 27, 2026

01Check your estimate

Delivery options, charges, and an estimated arrival date are shown for your address at checkout.

02Watch your inbox

We send an order confirmation first, followed by tracking details when your parcel leaves us.

03Need a hand?

Our FAQ and Track Order pages are the quickest places to find an update or next step.

01

Where we ship

Tail's Town delivers to the locations available for selection at checkout. Availability can vary by product, destination, and carrier service.

If your address is not accepted at checkout, please do not place the order with a different address unless it is the address where the parcel can safely be received.

02

Processing and delivery

After payment is confirmed, we prepare your order for dispatch. The estimated processing and delivery window shown at checkout is the best guide for your order and destination.

Orders may not move on weekends, public holidays, or during periods of unusually high demand. Pre-order or temporarily unavailable items follow the timing stated on their product page.

When your order ships, we will send tracking details where the carrier provides them. You can use our Track Order page to follow the delivery.

03

Charges and split parcels

Any shipping charge is shown before you complete payment. Promotions such as free delivery apply only when the stated checkout conditions are met.

One order may arrive in more than one parcel if products are packed or dispatched separately. You will not be charged an additional delivery fee solely because we split an order.

04

Address changes

Please review your delivery address carefully before placing an order. We can try to help with a correction, but changes are not guaranteed once the order has entered processing or been handed to a carrier.

If a parcel has already shipped to the address provided at checkout, carrier redirection or re-delivery charges may apply. Any return or refund will follow the applicable policy.

05

Delays and missing parcels

Carrier scans can pause while a parcel moves between facilities. If tracking has not changed for several business days, check the delivery estimate first and then contact support with your order number.

If tracking says delivered but you cannot find the parcel, check the delivery area, mailbox, building reception, parcel locker, and with household members or neighbours. If it is still missing, contact us so we can help with the next available investigation step.

Weather, service interruptions, incorrect addresses, and events outside our control can affect delivery times. We will share any information available to us and help where we can.

06

Common questions

When will I receive tracking?

Tracking is sent when your order is handed to the delivery carrier. It may take a short time for the first scan to appear.

Can I change my delivery address?

Contact support as soon as possible. We will try to help before dispatch, but an address change cannot be guaranteed after processing begins.

What if my order arrives damaged?

Keep the packaging and take a few clear photos. Contact support promptly with your order details so we can advise on the appropriate resolution.