Questions about calmer pet care?

Place the product on a stable, easy-to-reach surface, remove all packaging, and follow the setup steps included with your product. Give your pet a little time to investigate it before making it part of the daily routine.

Core everyday functions are designed to remain simple at the product itself. App features and connected controls depend on the specific product, so check its setup guide for the functions available to you.

Food shape, size, and moisture can change how portions move through the hopper. Keep the hopper and bowl seated correctly, use food suited to the feeder opening, and compare a few dispenses before adjusting the schedule.

Pause the feeder, empty the bowl, and check the food path for clumps or foreign objects. Clean and dry the removable parts before trying again. Never force the motor while the feeder is powered.

Start with the feeder beside the usual bowl and keep the first portions small and familiar. Once your pet is comfortable with its sound and shape, gradually move it into the place where you want the daily routine to happen.

Refresh the water regularly and clean the bowl and pump whenever you see buildup, hair, or a change in flow. Rinse the filter and replace it according to the product guide or sooner if it looks blocked.

Low water, trapped air, hair, or buildup around the pump can affect the sound and flow. Unplug the fountain, top it up, clean the pump area, and reseat the filter before testing it again.

Place it near the current litter area and use the same familiar litter at first. Keep the space calm, leave the entrance clear, and move the box gradually only after your cat is using it comfortably.

Remove waste on a regular schedule, wipe the areas your cat touches, and follow the product guide for deeper cleaning. Let every washable part dry fully before putting the box back into use.

Those details will live in the Support links in the footer as each page is added. Keep your order confirmation handy so our team can help you quickly with a delivery or return question.

Stop using the product if it is damaged or behaves unexpectedly. Note the product, the issue, and what you have already tried, then contact Tail's Town support with your order details for the next step.